General Terms and Conditions of Sale – [Golden Chauffeur Paris]

1. Subject and Overview

These General Terms and Conditions of Sale (GTC) apply to all passenger transport services with a chauffeur provided by Golden Chauffeur Paris, headquartered at 43 avenue Albert Bartholome 75015 PARIS. By booking a ride, the client unreservedly accepts the entirety of these terms.

2. Booking and Payment

  • Booking Methods: Reservations can be made via our website, by telephone, by mail, or via WhatsApp.
  • Confirmation: A booking is only considered firm once you have received a confirmation email from us.
  • Rates: Our prices are fixed in advance and include VAT, fuel, transport insurance, and any applicable tolls.
  • Payment: Payment can be made by credit card or cash, on board the vehicle .

3. Services and Waiting Times

  • Airport/Station Meet & Greet: The chauffeur will wait for the client with a personalized sign.
  • Grace Period: * Airports: 60 minutes of complimentary waiting time after the flight has landed.
    • Stations/Hotels: 30 minutes of complimentary waiting time.
  • Overtime: Beyond these periods, a fee of €15 per 15-minute increment will be applied.

4. Cancellation and Modification Policy

In the luxury sector, punctuality is mutual. Our cancellation fee schedule is as follows:

  • More than 24 hours before the service: Free cancellation.
  • Between 12 and 24 hours before the service: 50% of the total fare is due.
  • Less than 12 hours before or No-Show: 100% of the total fare is due.

5. On-Board Rules and Responsibilities

  • Prohibitions: Smoking (including e-cigarettes) and the consumption of alcohol not provided by the company are strictly prohibited on board.
  • Damages: Any damage caused to the vehicle by the client (soiled interior, broken equipment) will result in a restoration fee (minimum cleaning fee of €150).
  • Conduct: The chauffeur reserves the right to refuse transport to any passenger whose behavior compromises the safety of the journey.

6. Luggage and Lost Property

  • Limits: The client is required to inform us of the number of luggage pieces. We are not responsible for oversized luggage that cannot fit in the trunk.
  • Lost Items: Golden Chauffeur Paris cannot be held responsible for items left in the vehicle, although we will make every effort to return them to you.

7. Force Majeure

Our liability cannot be engaged in the event of delays or failure to perform due to force majeure (exceptional traffic congestion, strikes/demonstrations, extreme weather conditions, or unforeseen mechanical failure).

8. Disputes and Governing Law

These GTC are governed by French law. In the event of a dispute, and failing an amicable settlement, the courts of Paris shall have exclusive jurisdiction.